Anatomy of Massage respects the time of all clients and makes every attempt to see them when they are in need of massage services. To ensure that all clients can be seen at their appointed time, I ask that you arrive 5 minutes before your scheduled appointment.
Late Arrivals for Appointments
If you arrive late for your appointment, you will be seen for the duration of your scheduled time and charged the scheduled amount. Arrivals more than 30 minutes past your appointment time will be considered a missed appointment, because it will not be possible to give you the proper treatment within your scheduled time. However, I will do my best to reschedule you at the earliest opportunity. Please contact me as soon as possible if you know you will be late.
Cancellation and Missed Appointments
Anatomy of Massage has a 24 hour cancellation policy. Appointments must be cancelled by contacting Kate through text or email a minimum of 24 hours before your scheduled time in order to avoid incurring charges. I strive to respond to urgent requests and see all clients within their requested time preferences, In order to meet this objective, I need to have at least 24 hours notice of a need to cancel an appointment and allow me to fill that time with a patient in need of services.
Cancellations less than 24 hours before your scheduled appointment or missed appointments will be charged the session amount.